When a property sells, the estimated utility charges and balances will need to be reconciled by lawyers and real estate agents as part of the sale, similar to how tax balances are calculated through a statement of adjustments. A new city water line was routed through an abandoned irrigation flume in Myra-Bellevue provincial park. If the sewer service requires repair on City property (in the street), call the after-hours/emergency line at 250-469-8600 to report the service break. If you no longer own a specific property, the change in ownership will be picked up when BC Assessment is provided information from the Land Titles office. The rubber dam at the bottom of the toilet tank could be deteriorating, causing a small leak.The flush handle could be loose or stay stuck, causing the water to continue to flow unless the handle is jiggled. If you have an unusually high water bill or notice that there’s pooling water in your house or yard, you may have a leak. I was an eye witness to FortisBC's Corix Installer swapping meters under electrical load. If you own multiple properties, you can add all the accounts to your profile to view them in one online location. Upon completion of Rose Valley Water Treatment Plant and connections to the Lakeview, Pritchard/Sunnyside and West Kelowna Estates Systems, the City will operate two systems, with the other being served by the Powers Creek Water … The City of Kelowna has begun upgrading aging water meters and metering equipment as they move to improve water system infrastructure. The Pre-Authorized Withdrawal System (PAWS) is a convenient method to pay your City of Kelowna utility bill. Learn more at https://bit.ly/2ZUY9le. For more information, visit kelowna.ca/water > water meter network pilot. Contact Utility Billing Customer Care (Monday to Friday, 8 a.m. to 4 p.m.) at utilitybilling@kelowna.ca or 250-469-8757 (option 2). We provide utility services to residents within the City of Kelowna service area. Those eligiable for the free upgrade will be contacted by Iconix Waterworks with information about the equipment and installation process in advance. See More Meters will wear over time and tend to slow down, therefore producing lower water usage readings. Currently, water meters are read manually using touch pads located on the outside of buildings, meaning a meter reader will have to walk up to each touch pad to collect a reading. Life expectancy for a water meter is typically 20-30 years, and meters are replaced according to a strict maintenance and replacement schedule. Has there been any power interruptions to your irrigation controller that may have caused it to change its watering schedule? A pilot project is being launched to upgrade aging water meters and metering equipment in the Kelowna Water Utility with automatic reading. Phase 2 – 2021 to 2025 Installation of water meters equipped with advanced metering infrastructure (AMI) to former South East Kelowna Irrigation District (SEKID) customers. The City of Penticton has been using AMR (Automated Meter Reading) electrical meters since 2003. You will need your folio number, assessment area number and jurisdiction area number in order to make an address change. Enter your e-mail address below: app linked on page - needs review (eCARe); kelowna.ca/city-services/water-wastewater/rates, kelowna.ca/city-services/water-wastewater/city-water-utility/water-restrictions, BC Assessment’s Update Your Property Information webpage. Please don’t put cash in the drop box. This information is displayed at the top of your City of Kelowna Utility Bill. The source of the water leak needs to have been identified, isolated and repaired. The new meters system is expected to improve water system infrastructure with better water conservation and leak detection information, along with reducing operating costs for the utility. Please be aware that you’re responsible for all water consumed on your property, but in the event of a confirmed leak, the City accepts requests to have the consumption reviewed for possible adjustment to a lower tier rate for that billing cycle. Notify BC Assessment directly to change your mailing address. Several Alberta cities and municipalities have initiated a Water Meter Replacement Program that exchanges aging water meters with new, technologically advanced meters. You’ll also want to update your financial institution to remove the account from your payees list. The City of Kelowna plans to install water meters at the approximately 2,500 residential properties that were previously served by the South East Kelowna Irrigation District. Over the next five years, the City Water Utility is upgrading its water meter program in two phases: Phase 1 – July to December 2020. If submitting in writing: include the folio number of the property, previous mailing address, new mailing address, your printed name and signature. The City of Kelowna retained KWL to carry out an analysis of its water meter … “Our current water meter equipment continues to age and the ability to read the meter requires us to go onto each property,” said Ed Hoppe, water quality and customer care supervisor at the City of Kelowna. A walk-by reading system was originally deployed in 2005, later upgraded to a drive-by system in 2010. Visit BC Assessment’s Update Your Property Information webpage, call 1-866-825-8322 or mail your notice to: 300-1631 Dickson Ave, Kelowna BC, V1Y 8H2. A drop-in flow could indicate a broken pipe somewhere. City & Municipality Meter Program. Van Vliet says when the city began installing water meters in the spring, they discovered as many as 20 to 25 per cent of services were leaking on the private property end. A late payment charge of 1.5 per cent will be assessed each month (compounded monthly, 19.56 per cent per annum) on all outstanding balances not paid by the due date printed on the utility bill. In all cases, the City will request that you submit these along with the adjustment request. Sign up for Property Account to set up and manage your PAWS directly or fill out the pre-authorized payment application form, which must be completed, signed and accompanied by a blank cheque marked VOID or by a pre-authorized debit form from your bank. It’s recommended that you contact a certified plumber or irrigation contractor and keep your receipts as proof of repair. Source: Kelowna Daily Courier (September 16, 2019) Two hundred City of Kelowna utility customers are going to try out new water meters before they roll out to everyone. There are over 10,000 water meters within the city, of which, nearly 9,200 are residential water meters. The City of Kelowna initiated a universal residential water metering program in 1996. Two hundred properties across the utility have been selected for upgrades to water meters and meter reading technology as part of an evaluation process. Go paperless: receive your bills electronically and manage your account and profile online. We don’t accept postmarks as proof of payment date. 18th Jan, 2019. Higher than expected demand attributed to: Water leaks on private property that have gone unnoticed without meters “City” means the City of Kelowna. The City of West Kelowna cannot tell you what is leaking within your home or business. The City offers free irrigation assessments, which involves an irrigation professional coming to your home and assessing your irrigation system in order to assess the irrigation controller programming and provide water coverage recommendations. This ensures that each individual customer is only being billed for the water they consume. Some of these services are provided solely by the City, and others are provided by the Regional District of North Okanagan with the City of Vernon’s involvement. A separate application form is required for each City Utility billing account you wish to set up on PAWS. If the project duration is one year or less, water usage is metered. Copyright © 2020 All Rights Reserved | Privacy Policy | Terms of Use | Accessibility, In the News: City to Upgrade Water Meters in Kelowna. Neptune® T-10® Meters 5/8" - 2" Neptune’s lead-free T-10® water meters offer water utilities field-proven accuracy, reliability, and long-lasting performance at a wide effective flow range. #Municipal #Job offer: Water Meter Service Coordinator , City of Kelowna A pilot program is being launched to upgrade aging water meters and metering equipment, Source: Kelowna Capital News (September 16, 2019). The City of Vernon takes care of providing residents and businesses with water, sewer, garbage collection, yard recycling and commercial recycling. When the tenant moves out, the utility account will be transferred to the property in the owner’s name. The City's water service can be used in large scale construction, renovation, or excavation projects. Water Restrictions in Crawford and SE Kelowna Stage 3 Water Restrictions were imposed between July 17 and September 1. The City of Kelowna is requesting submissions for T20-007 Water Meter Supply and Delivery. A water meter indicates the amount of water consumed in the basement of a residential building. As the landlord, you will need to decide how to bill utilities to your tenant (e.g. According to Ed Hoppe, Water Quality and Customer Care Supervisor, the new meters system is expected to improve water system infrastructure with better water conservation and leak detection information, along with reducing operating costs for the utility. If the project duration is longer that one year, the project is subject to a flat rate. Verify the programmed watering schedule to ensure that it aligns with your allowable watering days, that your watering time is appropriate for your hydrozone/plant material and is between the hours of 7 p.m. to 6 a.m. Are there some unusually wet spots in your yard that don’t seem to dry out? What if I think my water meter is at fault? Customers are responsible for sewer repairs and maintenance on their own property, as well as ensuring that the sewer remains clear of blockages from the building to the main in the street. Please allow enough time for mailed remittances to reach the office by the due date. For further information regarding this process, visit our Transfer to taxes FAQ page. According to Ed Hoppe, Water Quality and Customer Care Supervisor, the new meters system is expected to improve water system infrastructure with better water conservation and leak detection information, along with reducing operating costs for the utility. part of monthly rent, as an addition to rent, or if you provide them with your account number to pay at their financial institution). Getting your new meter is safe, quick and easy. A pilot project is being launched to upgrade aging water meters and metering equipment in the Kelowna Water Utility with automatic reading. Sign up for Property Account to access your account, view historical transactions and manage your profile online; it's easy and convenient. Our hours of operation are 8 a.m. to 4 p.m., Monday to Friday (excluding statutory holidays). Accounts in tenant names are being phased out and no new accounts in tenant names will be created. Be sure to pay your account to bring it up to date. Water and wastewater (sewer) billing. We’re not responsible for errors made by financial institutions. For instructions on how to set up the City of Kelowna as an online bill payee, please view the Online Utility Payment Guide. Aging water meters may soon be a thing of the past in the City of Kelowna. The developer or building contractor must purchase the meter from the City at the time of application for a building permit from the Inspection Services Department, and prepare the meter … Residential customers who are billed for sewer service only will find these charges on their annual Property Tax Notice. For all other customers, irrigation services are billed bi-monthly. Water meters are coming to homes in Southeast Kelowna where the system is riddled with costly leaks. Any amounts due that remain unpaid after Dec. 31 of the year are deemed to be taxes in arrears and added to the property taxes on that property. The total amount will be deducted on the payment due date, unless your Utility Account shows a credit balance. Any ownership changes on your account will generate a new access code; please contact Utility Billing Customer Care at utilitybilling@kelowna.ca or 250-469-8757 (option 2). Number of Meters; City of Medicine Hat: 22,000: City of Surrey: 100,000: City of Vernon: 300: Black Mountain Irrigation District: 1,600: City of Kelowna: 27,000: Glenmore Ellison Improvement District: 2,000 Consumption review requests after leak detected. Utility bills are issued bi-monthly on the 6th or 16th, depending on which billing cycle covers a particular location. The City of Kelowna’s water utility has begun installing water meter... s in homes in Southeast Kelowna. For further information regarding this process, visit our Transfer to taxes FAQ page. “The evaluation process will ensure that the newer equipment is functional with our service area regarding geographic location, various types of meters, and where meters are located on property,” explained Hoppe. Payment is due on the date indicated on the bill. If you’ve signed up for the Pre-Authorized Withdrawal System, contact Utility Billing Customer Care (utilitybilling@kelowna.ca or 250-469-8757 (option 2)) at least 20 days in advance to cancel the enrolment for your account. “City Water Utility” means the entire network of pipes, pumps, water treatment facilities, reservoirs, valves, hydrants, service lines, meters, and all other appurtenances or facilities that make up the City’s water supply and distribution system. “Our current water meter equipment continues to age and the ability to read the meter requires us to go onto each property,” said Hoppe. Important: This refers to change in mailing address only. This is a great way to not only save some money, but also help in conserving vital water in our arid Okanagan climate. You can sign up for eBilling to go paperless and receive your bills electronically. Once the trial is complete, a customer portal to allow for monitoring of daily water usage is expected to be launched in conjunction with roll-out of the new equipment across the Utility. Well-trained employees are the face of your company at each customer’s home. The Water Meter Department is responsible for replacing, installing, and testing water meters throughout the city. You will need your account number and access code to register. Submit an online service request at least 24 hours in advance. We no longer collect security deposits for utility accounts. We recommend your sign up for Property Account for easy and convenient online registration and access. Before contacting the City to request a review, there are a number of items to be aware of: We can help reduce your water bill! Water meters will help our customers become more aware of the water they use and encourage customers to conserve water. If you signed up for the Pre-Authorized Withdrawal System, you will need to contact Utility Billing Customer Care at least 20 days before your move-out date to cancel enrolment. ... City of Kamloops. You’ll need to contact the City Utility Billing office and receive instructions on how to submit your request and documentation so that a Service Request can be started for the review, The review may take some time, as part of the process involves reviewing the next one or more billing cycles to verify that water usage has returned to normal. If you’re moving out and the account is in your name as the tenant, your account will need to be closed. City of Kelowna Revenue Branch, 1435 Water Street Kelowna BC V1Y 1J4. The City of West Kelowna operates four water systems - Lakeview (Local Rose Valley), Powers Creek (Legacy Westbank), Pritchard/Sunnyside and West Kelowna Estates. building on the water service inlet as required by the City Plumbing Regulation and Water Regulation bylaws. Every T-10® water meter meets or exceeds the latest AWWA C700 Standard. Here’s a list of items to check around your property to investigate prior to contacting the City: Have you noticed any toilets routinely running or filling without flushing? Please utilize alternative payment methods in the event of a postal disruption. We can verify that your meter is reading correctly, but we ask that the steps above be checked first prior to contacting the City. Water meters can also help identify leaks within your home to further help save money. City Water Utility and administer and enforce this bylaw. 7 Victoria Street West, Kamloops BC, V2C 1A2. Meters only produce higher readings if there’s an increase in the rate of water flowing through. A pilot project is being launched to upgrade aging water meters and metering equipment in the Kelowna Water Utility with automatic reading. This action was necessary in response to the risk of not meeting the high demand. Utility billing accounts are tied to a property, not a person, and don’t close when a customer moves to a different property. Any amounts due that remain unpaid after Dec. 31 of the year are deemed to be taxes in arrears and added to the property taxes on that property. 8120 A bylaw of the City of Kelowna to regulate traffic and the use of highways within the boundaries of the City of Kelowna. Sign up for eBilling to receive your bills electronically. Irrigation services for customers with farm status (Class 9 assigned by BC Assessment) are billed annually on the last bi-monthly bill of the calendar year. To implement this program, local governments have partnered with Accu-Flo to supply and facilitate these meters. Meter Reading and Field Services With more than 400 million electric, gas, and water meter reads provided, Tribus Services is ready to help you. 2.3 Application for Service Connection . “Through this pilot launch, we have the opportunity to upgrade water meter equipment in a way that will allow personal, flexible online access to customer water use information and improve the efficiency of our meter reading – all while renewing a vital City Utility asset.”. The new meter system is expected to improve water system infrastructure with better water conservation and leak detection information, along with reducing operating costs for the utility. While upgrades of residential customer meters were completed in 2015, commercial customer meters continue to be replaced. We provide utility services to residents within the City of Kelowna service area.. Utility bills are issued bi-monthly on the 6 th or 16 th, depending on which billing cycle covers a particular location.Residential customers who are billed for sewer service only will find these charges on their annual Property Tax Notice. All payments or credits will be applied to the oldest outstanding charge(s) first. In 2014, the water meters were nearing their nominal 20-year service life, and many of the City’s ICI meters were likely to be beyond their service lives. BC Assessment will provide the City with new ownership information. Existing accounts in a tenant's name will be maintained until that tenant moves out or the property changes ownership. From public notices to Council agendas, career posting to bidding opportunities, we offer quick and timely email updates on a number of topics. We will schedule a final meter read and issue you a final bill. If you’re changing bank accounts or need to stop your payments, use or sign up for Property Account to manage your PAWS account changes or contact Utility Billing Customer Care (utilitybilling@kelowna.ca or 250-469-8757 (option 2)) at least 20 days in advance of the payment due date. Existing security deposits will be held until the account is closed, at which point it will be applied against the final bill, with the balance returned to the payee. Utility Billing accounts are attached to a property in the owner’s name. This would allow residents to reduce water loss, waste or uses around their homes and ultimately save water and money. Customers should call a plumber to unplug or clear blockages. Visit the Former SEKID customers page for information specific to former South East Kelowna Irrigation District customers. If you’re still observing increasing water usage numbers, then there’s likely a leak. Visit the “Water disconnect and connect requests section” on our Drinking water page for more information. If you have access to view your meter: turn off anything that may be using water (taps, washing machine, dishwasher, irrigation system) and check your water meter for several minutes. (to dpa 'Water prices remain stable for many Lower Saxony' of 19.01.2019) Credit: Holger Hollemann/dpa/Alamy Live News Langenhagen, Germany. Check to see if there’s normal water pressure coming out of hoses or irrigation lines. Note: BC Assessment registers address changes with the City weekly. It was my duty as an Interprovincial Journeyman Electrician and Building Engineering professional to address the installation. Contact Utility Billing Customer Care (utilitybilling@kelowna.ca or 250-469-8757 (option 2)) a minimum of two days prior to your move-out date. If you fix the leak yourself, save material receipts as proof along with pictures or documents to support that there was a leak and it was repaired. Water Meter network pilot launching September 17, 2019 A pilot project is being launched to upgrade aging water meters and metering equipment in the Kelowna Water Utility with automatic reading. View the sections below for information on City Water Utility contacts, managing your account, paying your bill and the procedure for leaks, repairs and maintenance. The closing date is 2:00:00 pm, Local Time, February 28, 2020. The city says its water meters are getting old and the new ones will help with water conservation, better leak detection information and will reduce costs for the city. Contact watermeters@kelowna.ca or 250-862-0409. Water Rates Water rates are increasing annually between 2018 and 2022 to pay for extensive improvements throughout the two systems, including a new treatment plant for the Lakeview (Local Rose Valley), Pritchard/Sunnyside and West Kelowna Estates Systems and water main and storage upgrades in the … Present your bill for payment at most financial institutions in Canada. The budget for Kelowna's takeover of the Southeast Kelowna Irrigation District was $98 million but "final costs" are still to come, council will hear Monday afternoon. Use the drop box at the City Hall Water Street entrance to submit your payment. BL10550 amended this section: 2.3.1 A Property owner must make application to the City to install a Service Connection to the City Water Utility in the form prescribed for that purpose by the City. The tax certificate can be used for approximating calculations. Make payments to your customer account number. CITY OF KELOWNA BYLAW NO. 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